Von Bargen's Jewelry, LLC - Value & Quality Delivered.
Hello and welcome! Thank you for visiting www.vonbargens.com, the website of Vermont and New Hampshire’s premier fine jewelry store.
Von Bargen’s Jewelry has been serving Vermont and New Hampshire for over 30 years. Our company began in 1975 when John Von Bargen, following his improbable dream of starting a jewelry company on $300 in tools and $100 in silver, opened his first store on Killington Mountain. John, with a vision for the finest in quality and the finest in service, quickly outgrew the limitations of the “Silver Mine,” as it was titled, and moved the company to a larger retail store in Springfield, Vermont. Continually pushing his company farther up stream into finer and finer jewelry, John and his wife Leslie opened two additional locations in 1986 and 1987 on Stratton Mountain and in Burlington, Vermont. Their vision narrowed on being a jewelry store of only the finest, rarest and most beautiful jewelry available.
In 2003, John and Leslie were joined by their daughter Julie, a recent Dartmouth Graduate, and her husband Jason Thom, a retail consultant, and together we opened the fourth Von Bargen’s location in Hanover, NH.
Today our company hovers on the eve of our 30th anniversary and we are excited about the next decade of Von Bargen’s Jewelry. We have attained many accomplishments. In 2004, we became a member of the American Gem Society, which is a professional society within the jewelry industry that is founded on high ethics and standards of customer service and quality. We are a Couture Jeweler, a member of a group of the finest retailers who represent the most elite designers. In May & December of 2007 Von Bargen's was selected by Harper's Bazaar as one of America's top jewelry retailers, "hand-picked" for their fine product assortment and attention to customer service".
We are proud to align ourselves with such talented designers as Mark Patterson, Alex Sepkus, Roberto Coin, Kwiat, John Hardy, Lauren K, Michael Bondanza and David Yurman.
We continue to focus on the core of our company: our customer. Coupling our high standards of customer service with our selection of luxury designers, we aim to provide you, our customer, with an unsurpassable shopping experience. Come see the beauty and experience the romance at Von Bargen’s.
Radio Ad >> (modified 05-03-2007 - 982K)
Unsolicitated Recent Testimonial
To Whom It May Concern,
I would like to express my gratitude for the level of service I received during a recent purchase. This was the second time my fiance and I have chosen to do business with your stores. The first was for my engagement ring. This most recent experience was for my wedding band.
Both times, our primary point of contact was Roxanne Prescott. We have chosen to do business with her because we are always treated as highly valued customers and guests. Despite living in Connecticut, we made a point of traveling well out of our way to work with her.
Unfortunately, there was an error with my wedding band. Instead of a 4 1/4, my ring was a 6 1/4. This error was discovered just 2 weeks before my wedding. What could have been utterly disastrous actually turned out to be your staff's finest hour. Staff members in multiple stores worked together to ensure that I would have the right ring in time. At no time did anyone play "pass the blame". Employees took ownership for the problem and worked hard to correct it. The staff was efficient and always well organized: I could call a store, speak to someone I had never dealt with before, and still get my questions answered. I remember having contact with Carol, Paul and Julie when I was unable to speak with Roxanne, and I'm sure that there were others involved that I do not specifically remember by name.
I believe the true test of customer service is not in how employees treat customers under favorable conditions, but rather how they treat customers and respond to situations when there has been a problem. The entire staff certainly lived up to what I assume are very high expectations from VonBargen's management and ownership.
I cannot express my gratitude enough for your staff going above and beyond to make things right. I am certain that there are many businesses that would not have put forth one quarter the effort that you did. For that reason, despite living out of state, your staff has made a lifelong customer out of me.
Many Thanks,
Jessica (Soule) Rich
Turning Conversation into Art since 1978
Celebrating our 30th Anniversary
